Bread Crumb Link
Home About Us FAQ's Delivery Returns Contact Us T & C's  

Frequently Asked Questions

Q:Where do you ship to?
A:We currently deliver to all of the UK, (excluding the Channel Islands). We use a 3rd party courier to ensure the safety of your purchases. This courier only ships to the UK so at this time, we unfortunately cannot offer delivery outside of these regions.
Q:How long does delivery take
A:Delivery can take up to 5 working days
Q:Can I track my parcel?
A:Yes! Once your item has left our warehouse and is in the safe hands of the courier, you are able to track the parcel. All you need to do is have your item number at the ready when you call one of our experienced Customer Services advisors on 0121 380 1919 (Lines are open M-F, 9am-6pm).
Q:What happens if I'm out when the courier tries to deliver?
A:If our courier misses you they may leave a card and take the goods back to the depot where they can be collected by you at your convenience.
Q:Do you offer refunds?
A:Yes we do, please see our return policy for full details.
Q:How do I return an item?
A:For full details, please see out return policy.
Q:What happens if an item I've ordered is out of stock?
A:At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at extremely busy periods when many customers are buying the same products. In the rare instant that this occurs we will contact you as soon as possible to let you know about the issue.
Q:Can I pay by Credit/Debit card over the telephone?
A:We only accept payment via PayPal, we are unable to process payments by Credit/Debit cards over the telephone.
Q:Will I receive confirmation of my order?
A:Yes! You will receive a "Winning Bidder" email giving details of your order and you will also receive a "Payment Cleared" email indicating full payment has reached us for your order. Please keep this information safe for your own reference. Please note: our confirmation of your order ONLY takes place when we dispatch the good(s) to you.
Q:How do I sign up to the Newsletter?
A:By signing up to the newsletter, you will get a first glance at our latest campaigns and get a chance to bag that bargain before any one else! To sign up all you have to do is to click on the following link Sign up to the Newsletter.
Q:Do you have the item I like in a different size/colour?
A:All of our available items are listed on site - why not try our fantastic search facility to check if we have another size / colour available. If you can't find it, then unfortunately we don't have it at this time. Sorry!
Q:What happens if I receive a damaged item?
A:In the rare event that an item reaches you damaged, all you need to do is call one of our friendly customer services team on 0121 380 1919, they are there to help and support you and will sort out the problem.
Q:What should I do if I receive the wrong item?
A:All you have to do is contact one of our friendly customer services advisors on 0121 380 1919. We will then be able to offer you the options of an exchange (depending on stock availability) or a full refund with our sincerest apologies.
Q:How do I pay?
A:At present we only accept payment via PayPal. This ensures the security of your transaction(s). PayPal is the quickest, easiest and most secure way to pay for all your online purchases. If you are unsure on how to use PayPal or if you are experiencing problems with your account, you can contact PayPal's Customer Support on 0870 730 7191.